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Netro Inc


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New install problems

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Netro Inc
更新時間 2021-07-15 07:53:14

Dear customer,


We also got your email and we have replied through email.


Thanks,

Netro Support

No carga la bateria

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Netro Inc
更新時間 2021-07-14 07:20:27
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Can't connect to Sprite anymore

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Netro Inc
更新時間 2021-07-12 07:27:44
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

How to Manually Water with Pixie?

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Netro Inc
更新時間 2021-07-08 01:59:41
Hi Mike, Could you please let us know when did you enable the stay online feature? The timer may start to keep online the next day if you enable it today.   Than…

Adding a second moisture sensor to the Netro app

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Netro Inc
更新時間 2021-07-07 07:25:38
Hi Richard, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thank…

correcting rain value

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Netro Inc
更新時間 2021-07-07 07:23:12
Hi Jose, We will allow setting the value to zero mm in our future version of the app. Thanks for your feedback and please let us know if you have any further questions.…

Tomato and Herb Plants Ideal Soil Moisture

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Netro Inc
更新時間 2021-07-06 05:38:18

Hi Rocky,


We suggest keep the soil moisture for your plants in a range, 60%-90%.


Thanks,

Netro Support

tester mon installation

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Netro Inc
更新時間 2021-07-05 08:17:57
Hi Raynaud, When the timer is attached to the faucet, you can do the following steps to test if the timer can connect to the WiFi router: 1. Take the timer outside t…

Set up additional device

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Netro Inc
更新時間 2021-06-30 05:07:31
Hi Mark, Yes your account can manage multiple devices. As long as your smart phone can connect to the home wifi, you can set the another device. Thanks, Netro…

Anyone actually Beta Testing

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Netro Inc
更新時間 2021-06-30 05:05:41
Dear customer, We have already included you to our test user list. The beta version will be ready next week and we will let you know. Thanks again for your support. …

Installation of my Device

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Netro Inc
更新時間 2021-06-30 04:49:51
Hi JD, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thanks Reg…

Text Font on rain and irrigation chart

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Netro Inc
更新時間 2021-06-28 06:42:21
Hi Shawn,   Currently the font size cannot be adjusted. I will forward your request to our R&D.   Thanks, Netro Support …

Why

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Netro Inc
更新時間 2021-06-28 05:58:05

Hi Bruce,


Could you please let us know which zone is your front yard and we will look into this issue.


Thanks,

Netro Support

Zero Readings

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Netro Inc
更新時間 2021-06-28 05:54:02
Dear Billy, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Thank…

Able to create zones with Pixie?

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Netro Inc
更新時間 2021-06-25 02:08:39
Hi Mike, Currently Netro only allows one sensor to be assigned to one Pixie timer.  Multiple zones for one Pixie timer cannot be created.  Thanks, Netro Suppo…

Can’t Delete Whisper Sensor

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Netro Inc
更新時間 2021-06-25 02:05:49

Hi Mike,


We have helped you deleted the standalone sensor from the server side.


Thanks,

Netro Support

Sensor not reading moisture

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Netro Inc
更新時間 2021-06-25 02:01:28
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

Reset whisper sensor

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Netro Inc
更新時間 2021-06-25 02:00:53
Hi Yuriy ,  You will need to press the button 5-6 times to reset the sensor:  1. Press the power button once to turn on the sensor. If the sensor is already on, turn it …

Still irigates on rain days

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Netro Inc
更新時間 2021-06-25 01:56:44
Dear Anyhony,  We found you have selected rain expectation. Netro takes the forecasted precipitation and multiply it by the probability of rain. If the result is 0.2 in…

Fine-tuning smart watering for rotors

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Netro Inc
更新時間 2021-06-23 05:01:56
Hi Ken, To increase watering account, you can choose boost mode through settings->zones->specific zone number->smart zone-enabled->Mode. You can choose "customized" mod…