Hi Doug,

Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look to this issue. 

Thanks

Regards, 

Netro Support

Dear Ananth,

Thanks for contacting us. If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain(>0.2inch).

If the weather data of Darksky is not correct, you can switch to Weather Underground. (Settings->Controller->Weather Provider and save the changes) If you fail to change the weather station, please write to us support@netrohome.com and we can help you change it.You can also go to Discover page, tap the "+" button on the upper right corner to correct rainfall.

You could customized the weather restrictions now as well.  You can customize it, like I want to skip the schedules on the day after tomorrow as well, or I want to skip if rain more than 1 inch. The setting is in "setting -> preferences -> rain".

Of course, all weather forecast could be wrong. Netro tries the best to provide accurate watering schedule even with incorrect forecast. First, we periodically update the weather data, once the weather data is changed, we update the un-executed schedules ASAP. Second, we re-check the weather data for the past, update our model, and adjust following schedules accordingly. For example, Netro may not water today due to large rainfall from forecast data. The next day, Netro re-check the weather data, if no rainfall found and your soil is dry enough, Netro will water accordingly.

Thanks,
Netro Support
 

Hi Alan,

The default setting of Netro Pixie timer is "basic" mode.(Settings->Zones->Smart Zone)  In this level, no smart schedule will be generated. You will need to add programs manually (go to Settings->Programs to add programs) and Netro will skip programs when there is large amount of rain(>0.2inch/ 5.08 mm) or watering regulations.

You can try the "advanced mode". In this level, your zones will be watered automatically by Netro and smart watering will be automatically adjusted depending on your zone specification. To set up your Pixie timer, you can set the sprinkler type as "Dripper" if you use drippers. Please note your zone will have longer watering duration if you select dripper because dripping/emitter system is really slow in moving watering to the ground.

You can enable the "advanced" mode to check if it meet your watering needs. To adjust smart watering, you can go to Settings->Garden->Smart zone, select level "advanced"->Mode to select your preferred watering mode.

Please let us know if you have any further questions.

Regards,
Netro Support

Dear Arthur,

Could you please send us email to support@netrohome.com with your Netro account registered email and let us know which sensor fails to turn on?

We will have our technician look to this issue. 

Thanks,

Netro Support

Hi Alejandro,

Please go to our website, select user manual and download the user manual pdf for Netro Sprite controller. Spanish version is also included.

https://www.netrohome.com/shop/plans/1

Thanks,

Netro Support

Hi Sierra,

The Pixie timer has a valve internally to turn on and off the water. It does not have the backflow preventer and you may need to install one on the output of the Pixie timer.

Thanks,
Netro Support

Hi Scott,

Could you please send us the screenshot and  let us know the brand and type of your Android?

Thanks,

Netro Support

Hi Andrea,

Thanks for your suggestion. We have released our Netro Spark controller which has a backup program to run if it goes offline. You can visit our own website if you are interested.

https://www.netrohome.com/shop

Thanks,

Netro Support

Dear Tariq,

Please go to the home page and tap the blue button to start instant watering. For more information about Netro smart watering,  here is an article about Netro three watering modes which might be helpful. https://netrohome.com/forum/posts/111

Thanks,

Netro Support

Dear Bruce,

When a zone is being watered, the watering duration cannot be changed. You can go to the Schedule page to skip the following watering activities. 

If you want to add a rest time between zone, please go to Settings->Preferences->Scheduling->Rest time.

Thanks,

Netro Support

Hi Bari

It could be an outage. Does you controller turn on now? If not, send us email to support@netrohome.com with your Netro account registered email.

We will have our technician look to this issue. 

Thanks
Regards, 
Netro Support

Dear customer,

The zone area is used for calculating water usage and it will not affect watering amount. Could you please let us know which zone only watered for 1 or 2 min? Could you please send us email to support@netrohome.com with your Netro account registered email?

We will look into this issue.

Thanks
Regards, 
Netro Support

Hi Jan,

We have also received your email and we will help solve this issue.

Thanks,

Netro Support

Dear customer,

We recommend watering only when the soil is dry enough in order to draw more oxygen into the roots, leading to a lusher landscape. For grass, we suggest you can set moisture to skip watering as "90%"; moisture to add watering as "60%". This is also the default setting for grass in Netro watering mode. Setting moisture to add watering as "20%" would be a bit low.

Thanks,

Netro Support

Hi Andrea,

Thanks for your request and I will forward it to our R&D. We will discuss about it.

Thanks,

Netro Support

Hi Jim,

Could you please follow the instructions in this video and see if it works. https://www.netrohome.com/shop/help_center?category=video&serial=WHISPERER

Thanks,

Netro Support

Hi Francis,

You can check the battery level in Settings->Timer. Thanks for your suggestion and I will forward it to our R&D.

Thanks,

Netro Support

Dear customer,

We suggest connect only one valve to one zone. It might not work if you connect one zone to more than one valve.

Thanks,

Netro Support

Dear Michael, 

Our R&Ds have fixed the issue, it should not happen again. Please let us know if the problem remains. 

This is caused by a corner case bug. Here are some details if you want to know. Our cloud server updates the smart schedules at least once per day. Netro determines that your yard need to be watered for about 1 hour tomorrow, due to soak time, we split it into several schedules. On tomorrow morning a little later than 4:00am, your first smart schedules was executed. Our server starts to update your smart schedules. With the first executed schedule, the moisture is increased, above your threshold 50%. Therefore, the remaining smart schedules are cancelled. That's what you saw. Without your manual schedules, Netro will executed another smart schedules on 4:00am the day after tomorrow. So your yard will not be short of water, but watering frequently is not good for your grass. 

We have identified this problem and fixed the bug. 

Dear customer,

Thanks for your feedback and I will forward your sugestions to our R&D. Here are some typical flow rate: 
MISTER: 2 inch/hour
FIX_SPRAY_HEAD: 1.5 inch/hour
BUBBLER/ROTOR_HEAD: 1.0 inch/hour
ROTARY_NOZZLE: 0.7 inch/hour
ROTARY_EMITTER: 0.5 inch/hour

The reason why we use the area and depth flow rate(inch/hour) to calculate the water usage is that when the sprinkler system is professionally designed and installed, the zone is usually covered evenly, which means the large the zone is, the more sprinkler heads it needs. So the equation we use is 

You can see that the second equation uses the volume flow rate that needs to be provided by the user while the first equation uses the depth flow rate which can be largely determined by the sprinkler type. We actually had an internal debate on this and in the end we decided to go with the first equation because we want to reduce user inputs as much as possible to simplified the setup process. A

Again, thanks for the inputs and thanks for using Netro. 

Thanks,

Netro Support