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Netro Support

居住在: Camarillo, CA, US
使用: SPRITE-12 , SPARK-16 , SPRITE-6 , WHISPERER-1
增長: Kentucky Bluegrass, Maple

話題

回覆

Netro-Community using App
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Netro Support
更新時間 2020-04-20 03:01:05
Hi Lou, When you click an anwer to an question, you will be directed to a new page and there is a "<-" arrow button on the upper left corner to go back to the previous …

Remove watered due to System Issue
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Netro Support
更新時間 2020-04-07 02:44:34
Hi Casey, Do you mean you want to correct the moisture level? Currently users cannot change the moisture level. Could you please send us email to support@netrohome.com …

Whisperer
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Netro Support
更新時間 2020-04-07 02:40:03
Hi Joe, Yes you can use the moisture  level reported by whisperer to control watering of the Sprite controller. Please go to Settings->Sensors, select your sensor and tap W…

power adaptor
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Netro Support
更新時間 2020-04-07 02:34:15

Hi Paolo,

Please get a 220VAC-24VAC power adapter, with >300AMP if you do not have master valve, or >600AMP if you have a power adapter. 
 

Host mode
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Netro Support
更新時間 2020-04-07 02:31:50
Hi Luca, If your unit is in Host mode, it means your unit is hosted by Netro internal wifi "Netro_IRC_XXX". During setup,  it will tell you to look for a internal wifi …

Rain adjustment

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Netro Support
更新時間 2020-04-01 02:30:29
Hi Arvind, Netro will check the weather data for the past and get new weather data at 4 am in the morning to adjust following schedules accordingly. So if watering in actu…

my system only starts in one area. its confused
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Netro Support
更新時間 2020-03-30 03:15:09
Hi Duerson, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look to this issue.  Thanks …

2 or more zone at same time
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Netro Support
更新時間 2020-03-30 02:59:08
Hi Mirko, Currently Netro can only run one zone at a time, so different zones for the same time cannot be created. This limitation is due to the fact that the power ada…

Garden
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Netro Support
更新時間 2020-03-27 02:48:33
Hi Steven, We checked your account and you have created your programs with the smart zone feature.  If you do not want smart zone schedules to override your own program…

Photinia Fraseri Red robin area setup and others
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Netro Support
更新時間 2020-03-25 05:40:00
Dear customer, 1. As to set up sqm, the unit is square meter. If you change the area, the water usage will be different. Netro uses the area and depth flow rate(inch/ho…

Sprinkler is on during rain
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Netro Support
更新時間 2020-03-16 02:30:59
Hi Wahid, If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significant rain…

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Netro Support
更新時間 2020-03-12 01:36:08
Hi Benedetto, Could you please let us know your light status and send us email to support@netrohome.com with your Netro account registered email? We will have our te…

Best weather forecast for south of Italy
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Netro Support
更新時間 2020-03-02 06:09:17
Hi Carlo, Netro supports Dark Sky, AccuWeather, OpenWeatherMap and WeatherUnderground. We suggest you visit the official website to check the historical data to choose …

new dripping system using Pixie and Whisperer
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Netro Support
更新時間 2020-02-24 03:26:02
Hi Markus， 1. If the wifi is disconnected, your device can still run up to one month. Netro can work up to one month without wifi according to pre-reladed schedule. When yo…

Changing ownership of home
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Netro Support
更新時間 2020-02-14 09:00:03
Hi Dario, If you want transfer your previous setting to the new home owner's account, please send us email to support@netrohome.com with your Netro account registered e…

Master Valve

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Netro Support
更新時間 2020-02-08 05:11:10
Hi Simone. Adding a master valve to the sprinkler system is a common practice and your Netro controller supports master valves. A master valve will prevent water leakag…

all zone at the same time
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Netro Support
更新時間 2020-01-19 02:44:19
Hi Sebastian, Currently Netro can only run one zone at a time, so different zones for the same time cannot be created. This limitation is due to the fact that the power…

setting up sprite location service on cellphone not on ... but it is
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Netro Support
更新時間 2020-01-14 01:29:36
Hi Michael, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look to this issue.  T…

Watering
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Netro Support
更新時間 2019-12-16 02:01:17
Hi Tim,  Netro will check the weather data for the past and get new weather data at 4 am in the morning to adjust following schedules accordingly. Netro also supports rainf…

Works in Uruguay?
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Netro Support
更新時間 2019-11-27 02:05:59

Hi Sebastian,


We have received your email. We will discuss with our R&D team and get back to you soon.


Thanks,

Netro Support