User profile photo

Wency Pan


Respuestas

Any plans on adding a "move schedule ahead XX days" feature?

19
Wency Pan
Actualizado 2022-06-07 05:38:39
Hi Kurt, Thanks for your request and I will forward it to our R&D. We will discuss about it. If the rainfall data is not correct, you can adjust the rainfall data throu…

Move a Zone between Terminals

19
Wency Pan
Actualizado 2022-06-07 05:34:05

Hi Gian,


Currently we do not support moving a certain zone to another zone with the previous configuration.


Thanks,

Netro Support

Whisperer sensor not activating.

19
Wency Pan
Actualizado 2022-06-07 05:27:39
Hi Sid, If there is no light when you press the button, the sensor is completely out of battery. We suggest you continue leave the sensors under direct sunlight for se…

Reset rain delay to 0 (null)

19
Wency Pan
Actualizado 2022-06-07 05:26:49
Hi Bruce, To cancel reain delay, you can go to your schedule tab. The date with gray dot beneath is the date with restriction/weather skip. You can select the date, and…

Schedule keeps overriding programs

19
Wency Pan
Actualizado 2022-06-07 05:24:57
Hi Eric, If you want to increase the watering duration, you can either change to different smart zone mode, or you can set up your own programs and set up your smart zo…

Why is there no on/off

19
Wency Pan
Actualizado 2022-06-07 05:22:28
Hi Eric, For Netro Pixie timer, if you want to manually turn on/off the water, please find the info below: From the app: Go to the home screen. Find the white ar…

Zone

19
Wency Pan
Actualizado 2022-06-07 05:19:38
Hi Bertin, Currently Netro can only run one zone at a time, so different zones for the same time cannot be created. Thanks, Wency Netro Support …

Setting up the schedule

19
Wency Pan
Actualizado 2022-06-07 05:18:29
Hi Sasha, The calendar only shows the schedules for the next month. The reason is that the weather data that we use to adjust the schedules is not going to be reliable …

How does Netro calculate watering mm

19
Wency Pan
Actualizado 2022-06-02 08:44:38

Hi Bayoule,


The zone area should be set to at least 1 square meter。


Thanks,

Wency

Netro Support


19
Wency Pan
Actualizado 2022-06-02 08:42:35
Hi Val, Could please give us more details about the bug? Could you please let us know in which specific page you find the bug? Thanks, Wency Netro Support…

Schedule is empty?

19
Wency Pan
Actualizado 2022-06-02 08:41:11
Hi Jacopo, To save power, Netro pixie timer will wake up every 1 hour to catch up your updated request,  so your request for manual run will be catch u…

Connection issues

19
Wency Pan
Actualizado 2022-06-02 08:33:27
Dear customer, I can see your firmware is not the newest. Updating it may help the WiFi stability.  We can send you the file to update and Could you please send us ema…

Discover irrigation

19
Wency Pan
Actualizado 2022-06-02 08:31:04

Hi Jean,


We are looking into this issue and will get back to you soon.


Thanks,

Wency

Netro Support

Pixie wifi connection

19
Wency Pan
Actualizado 2022-06-02 08:27:55
Hi Luis,  Could you please let us know the LED status of the timer which is offline?  You can adjust the rainfall data through Discover page, tap the "+" button …

Add 2 Whisperers to One Pixie on Netro App

19
Wency Pan
Actualizado 2022-05-25 05:52:58
Hi Wayne,  Currently Netro only allows one sensor per zone. I will forward your request to our R&D.  Thanks,  Wency  Netro Support …

How does Netro calculate watering mm

19
Wency Pan
Actualizado 2022-05-25 05:51:20
Hi Bayoule, Netro estimates the flow rate based on the sprinkler type and here are some typical flow rate:  MISTER: 2 inch/hour FIX_SPRAY_HEAD: 1.5 inch/hour BUBBLER…

Meteo app

19
Wency Pan
Actualizado 2022-05-24 07:55:50

Hi Enrico,


I will forward your request to our R&D and we will discuss about it.


Thanks,

Wency

Netro Support

Schedule intervals by the hour

19
Wency Pan
Actualizado 2022-05-24 07:54:31
Hi Kyle, We will increase the watering time to 2 hours in the future release. Currently you can create multiple programs to water more than 60 minutes.  Regards, Wency N…

malfunction

19
Wency Pan
Actualizado 2022-05-24 07:53:25
Hi Ramón, Coudl you please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably. Could you please send us …

Manual run for more than 60mins

19
Wency Pan
Actualizado 2022-05-24 07:51:26
Hi Kyle, We will increase the watering time to 2 hours in the future release. Currently you can create multiple programs to water more than 60 minutes. For zones will not run f…