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Wency Pan


Novedades

Respuestas

Percentage Adjustment
19
Wency Pan
Actualizado 2022-10-31 06:09:18
Dear customer, I have forwarded your request to our R&D. We will support this feature in the future release. Thanks, Wency Netro Support …

Water valve opened

19
Wency Pan
Actualizado 2022-10-25 05:51:49
Hi Paolo, When zone 5 opened watering, does the app says the Netro controller is watering? Could you take a screenshot and send us email to support@netrohome.com with y…

Whisperer

19
Wency Pan
Actualizado 2022-10-21 02:15:36
Hi Jean, Please try leave the sensor under direct sunlight for several more days.  If you have traditional incandescent bulb lamp, you can also put the sensor solar pan…

Water pressure
19
Wency Pan
Actualizado 2022-10-20 02:57:38

Hi Omer,


We have also received your email and will get back to you soon.


Thanks,

Netro Support

Weather station

19
Wency Pan
Actualizado 2022-10-17 06:03:30
Dear customer, Netro gets weather forecast data from our weather provider, which could be not accurate enough, as weather forecasting is challenging. If it is not corre…

Main feeder line shutoff valve control
19
Wency Pan
Actualizado 2022-10-11 01:18:57
Hi Richard，  Yes the main valve will only open when the irrigation system calls for water. You can get a master valve and connect it to the "M" slot of Netro controller…

No connection to WiFi.
19
Wency Pan
Actualizado 2022-10-08 05:22:27
Dear customer, We have received your email through Netro Support email and please let us know if you have any further questions. Thanks, Wency Netro Support …

Discover and weather accuracy

19
Wency Pan
Actualizado 2022-10-08 05:21:43
Hi Geron, The issue is that the weather report may not be that accurate. If you want try other weather report, please go settings->weather provider. You can switch to o…

19
Wency Pan
Actualizado 2022-10-08 05:19:50
Dear customer, We have received your email through Netro Support and please let us know if you have any further questions. Thanks, Wency Netro Support …

Rescheduling the watering schedule
19
Wency Pan
Actualizado 2022-09-30 01:23:46
Dear customer, You can adjust smart watering through Settings->zones->specific zone number->smart zone-enabled->Mode. You can choose "customized" mode to adjust waterin…

Irrigation program,

19
Wency Pan
Actualizado 2022-09-28 05:22:42
Dear Rosario, If you enable the smart zone feature and set Smart watering Level as "advanced",  your zones will be watered automatically by Netro with smart schedules. Netro …

Sprite-6
19
Wency Pan
Actualizado 2022-09-27 06:31:11
Dear customer, The controller have a steady white light if it is connected. You can find the digital version manual book through this link https://www.netrohome.com/en/…

Smart watering schedule is running for long periods

19
Wency Pan
Actualizado 2022-09-23 02:36:56
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Ne…

Watering during a restriction
19
Wency Pan
Actualizado 2022-09-21 05:59:48
Dear customer, Could you please send us email to support@netrohome.com with your Netro account registered email? We will have our technician look into this issue.  Th…

It Rain and still watering my garden
19
Wency Pan
Actualizado 2022-09-20 06:15:47
Dear Fernando,  If you turn on the smart zone feature, Netro will skip the schedules(including manual schedules from user programs) when there is a chance of significan…

Not watering
19
Wency Pan
Actualizado 2022-09-19 03:10:58
Dear customer, Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believ…

Mulch impact on duration

19
Wency Pan
Actualizado 2022-09-15 08:11:43
Hi John, We recommend you to choose boost mode to increase the watering amount as Netro did not know the soil contains mulch. You can also choose "customized" mode t…

Different symbols in the app
19
Wency Pan
Actualizado 2022-09-15 02:32:28
Hi Leon, The yellow triangle only means after the unit execute the schedule, when it send signal to the cloud, the cloud did not receive the signal, which may be caused…

quick stop every watering
19
Wency Pan
Actualizado 2022-09-13 06:22:27
Hi Lee,  We have released the new version of the app and you can check it in Apple store or Google Play. In the new version, you can stop watering in the manual r…

Cannot reset Sprite
19
Wency Pan
Actualizado 2022-09-13 06:18:32
Dear customer, Please follow the steps to see if it works: 1.Power off the device(unplug the power adapter) 2.Wait for 2 seconds, replug the power back in 3.Wait fo…