Dear Bowie,

When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

It could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,
Netro Support

Hi Nick,

Please find the below steps to connect your sensor to the pixie timer:

1. in the app, switch to the Pixie timer
2. press the + button on the right upper corner
3. choose sensor
4. follow the steps. Do not choose the standalone mode but the first one "garden"

Please let us know if it works.

Thanks,
Netro Support

Dear customer,

We can see that your device is currently online. The issue you mentioned might be caused by an unstable network.

Thanks,

Netro Support