Dear customer, This is likely caused by Samsung’s "Intelligent Wi-Fi" feature, which disconnects the Netro hotspot because it lacks internet during setup. Please try following steps: 1. Go to Settings > Wi-Fi > Intelligent Wi-Fi and disable "Switch to mobile data". 2. Ensure you are using a 2.4GHz Wi-Fi band. 3. Forget the "Netro-XXXX" network in your settings and restart the setup. Still need help? Contact us at support@netrohome.com.
This is likely caused by Samsung’s "Intelligent Wi-Fi" feature, which disconnects the Netro hotspot because it lacks internet during setup.
Please try following steps:
1. Go to Settings > Wi-Fi > Intelligent Wi-Fi and disable "Switch to mobile data".
2. Ensure you are using a 2.4GHz Wi-Fi band.
3. Forget the "Netro-XXXX" network in your settings and restart the setup.
Still need help? Contact us at support@netrohome.com.
Best regards,
Candice Wang
Netro Inc.