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Candice Wang

Reside en: 嘉兴市, Zhejiang Sheng, CN
Usar: PIXIE-1 , SPARK-8

Comentarios

40
Peter OBRIEN
Actualizado 2026-03-27 00:55:46 UTC
Tema: Hogar conectado
Samsung S25 - unable to pair own WIFI after connection to Netro

Pixie solar panel

35
Noam Leshem
Actualizado 2026-03-23 14:31:41 UTC
Tema: Hogar conectado
Just i thought. My pixie is connected to a tap that is shaded most of the day. It would be great if the solar panel was removable so it can be placed in a better place with a wire to the pixie.

Watering timing conflict in app

19
Candice Wang
Actualizado 2026-04-02 05:29:44 UTC
Hi there,
We apologize for the ongoing confusion. This discrepancy usually happens if the zone is not set to Smart Mode or if the Whisperer isn't correctly linked to that specific zone in the app.
Please double-check your Zone Settings to ensure Smart Watering is active. If you’ve already emailed the screenshots, our tech team is investigating and will update you shortly. If not, please send them to support@netrohome.com.

Best regards,
Candice Wang
Netro Inc.

Feature Request / Setup Assistance: Apply Rain Skip to User Programs without Smart Scheduling

19
Candice Wang
Actualizado 2026-05-11 05:30:53 UTC

Hi Alessandro,

To answer your questions:

  1. Do not enable "Smart Zone" if you want to keep your manual durations.

  2. Simply use User Programs and ensure "Rain Skip" is toggled on in Settings > Preferences>Rain>Skip.

This way, the system follows your fixed schedule strictly but will still use weather data to skip cycles when it rains. You get "Weather-aware" watering without "AI-control."

Please feel free to reach out at support@netrohome.com

Best regards,

Netro Support team