Dear Eric,

When you activate Continuous Monitoring, humidity changes will be reported in real time, and the updated humidity information will be displayed on the homepage zone. However, the circular chart on the detail page will not update in real time—it only shows the first measurement data obtained within the current hour. This might be why you thought there was no change. Please check the humidity value on the homepage zone for the most recent updates. Let us know if you need further clarification!

Thanks,

Netro Support

Dear customer,

One of your Whisperers may be faulty as it can't measure temperature. Soil moisture is affected by soil compaction, pH, and sensor insertion depth. After moving the device, we suggest reinserting the sensor and resetting the self-learning function. To know when to water, you can adjust the watering settings through the app: set stop and start thresholds to control soil moisture.

Thanks,

Netro Support

It looks like weak or lost wifi connections, reset wifi on sensor or move the sensor to a stronger wifi signal, or get a wifi extension/repeater for better coverage.

Dear customer,

The Netro app sends low-battery notifications for Whisperer sensor—please check if the app’s notification permissions are enabled on your phone.
When Whisperer shuts down from low power, the 0% humidity is just a system estimate. After recharging it, you might try resetting the Self-Learning function in the app to get accurate humidity again.
Also, check if the Whisperer is in a sunny spot with no obstructions—poor light leads to slow charging.
Let me know if you need any help.

Thanks,

Netro Support