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Netro Customer

Reside en: Birkenhead, South Australia, AU
Usar: SPARK-16

Comentarios

No notifications

19
Wency Pan
Actualizado 2023-06-14 05:18:16 UTC
Dear customer,

We have implemented the app notification when the device starts to water. Currently it is ready for beta testing. If you are interested in trying this feature, we will enable it internally for you. In the next app release, there will be a public on/off control for this feature.

Thanks,

Wency

Netro Support

Alexa Skill and Integration with App

19
Wency Pan
Actualizado 2023-08-14 05:40:57 UTC

Dear customer,


I apologize for any inconvenience caused. OurR&D is still looking into it. Thank you for your patience and understanding.


Thanks.
Wency
Netro Support


Alexa Skill

33
Louise Brinkman
Actualizado 2023-10-13 01:00:17 UTC
Tema: Hogar conectado
Are there any plans to update the Alexa Skill? ... it's over a year and a half since the skill's been released and does need some urgent attention. One being to be able to run a saved program via Alexa and not just one single zone.  Hugely important.  The other (and quite annoying) is how it is coded into your skill to have Alexa ask "what else can I do for you?" over and over (and it is not Alexa but your skill)..this causes freezing on the Echo Show display so even if one does want Alexa to "do" something it does not respond...again, not Alexa, but your skill. Presently, one has to tell Alexa "goodbye" wait for at least a minute, before using my Show for another purpose...I have follow up turned off on all my devices in my Alexa settings.  No other skill causes Alexa to respond this way - freezing and "what else can I do".  It is unnecessary and needs to be removed for the reasons stated.  Can you advise when the skill will be updated?  Many customers, like myself, purchased your controller because of the Alexa compatibility which presently is very minimal.  Not all of us want to whip out a phone to run a program which is why we have Alexa & Google devices in the first place.  The IOS app has been updated, but the Alexa skill sadly has not.  Thank you in advance and eagerly await your reply,  kind regards 

Option to Manually Run a designated Program with Alexa control

19
Wency Pan
Actualizado 2023-08-14 05:21:52 UTC

Dear customer,


We have also received your email and will get back to you soon.


Thanks,

Netro Support