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David Domingues

Reside en: Vila nova de São Pedro, Lisboa, PT
Usar: SPRITE-6

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Comentarios

Power device heat
19
Wency Pan
Actualizado 2022-07-12 06:21:20 UTC

Hi David,


Are you using Netro power adapter or a third party power adapter? Is it 220VAC->24VAC transformer?


Thanks,

Wency

Netro Support

Power device heat
19
Wency Pan
Actualizado 2022-07-12 07:49:07 UTC

Hi David,


If you can hear the noise five meters away, it is not normal.


Thanks,

Wency


Device and app depends on Netro servers
19
Wency Pan
Actualizado 2022-07-18 07:52:55 UTC
Dear customer,

We were upgrading our server due to rapid increase of active devices connected to the Netro cloud server, at that time the cloud service was temporarily unavailable.

Sorry about the inconvenience.


Our cloud service is provided by Amazon and the service fee has been prepaid for 10 years, so this cloud service will not stop working.
We are doing well in growing the business and please do not worry about it.

Regards, 

Wency

Netro Support