Hello, there this is Taylor a students of facebook marketing certificate. I suggest you to read user manual as it all have solution in this, if you all ready done so kindly check that is your current firmware is compatible to this device, because if your firmware is not compatible so it will not gonna work. There is a reset button on this device, check it after resetting. These are some basic solution that if wi-fi device is not working so we so these practices. Kindly try this and let me know about it.