We have fixed this issue now.

Thanks,

Netro Support

Dear customer,

Could you please go to settings->controller->change wifi network/password to change the WiFi network for the device and see if it works?

Thanks,

Wency

Netro Support

Dear customer,

Would you be able to power on the device and keep it online at your convenience? We'd like to take a closer look at the device's status.

Thanks,

Wency

Netro Support