Dear customer,

We recommend watering only when the soil is dry enough in order to draw more oxygen into the roots, leading to a lusher landscape. For grass, we suggest you can set moisture to skip watering as "90%"; moisture to add watering as "60%". This is also the default setting for grass in Netro watering mode. Setting moisture to add watering as "20%" would be a bit low.

Thanks,

Netro Support

Dear Arthur,

Could you please send us email to support@netrohome.com with your Netro account registered email and let us know which sensor fails to turn on?

We will have our technician look to this issue. 

Thanks,

Netro Support

Hi Arthur,

I think what happened was that because it is winter time, the sensor is unable to maintain the battery level as the sunlight is weaker than summer time.

Do you have an incandescent lamp at home? If so, can you try to charge the sensor under the incandescent lamp (distance between the solar panel and the lamp should be around 10cm) for a couple of days.

Please let us know if it works.

Thanks,

Netro Support