Dear customer,

Thank you so much for your 7 years of support with Netro. However, due to user account security and data privacy policies, our system cannot transfer or clone existing programs directly from an old controller to a new one.

Once your new Spark arrives and is paired to your account, you will need to manually set up your programs again on the new device by referencing your old Sprite's schedule settings.

We apologize for the extra step, but if you need any help re-creating your zones or fine-tuning your schedules once it arrives, please don't hesitate to reach out!

Best regards,

Candice