Hi there,

Please try these steps:

1. Uninstall the Netro App from your phone.

2. Re-download and install the latest version from the App Store or Google Play.

3. Log in to your account again.

If you log in, switch the app to the background, and it still prompts you for your password upon reopening, please reply with your phone model and operating system version at Support@netrohome.com. We will investigate the issue directly.

Regards,

Candice