Hi there,
If the light is completely dead even after a power cycle, this is usually a hardware power issue.
Please try these quick checks：
-
Test the Outlet: Plug another device into the exact same outlet to confirm 100% that power is flowing.
-
Check the Adapter: Ensure you are using the original Netro 24VAC power adapter.
If the outlet works but Netro stays completely dark, please email support@netrohome.com with your serial number. Our team will assist you.
Best regards,
Candice