sprite not using correct weather data

I have a home weather station that feeds data to https://www.wunderground.com/dashboard/pws/KCASANJO507?cm_ven=localwx_pwsdash

I have my sprite pointed at my specific weather station on wundergound.com. Today, my sprite claims I had 0.02" of rain, but my weather station detected none, and wunderground.com says I had no rain.

I have been noticing for a while that Netro was showing different rain data from what my weather station recorded, Netro usually records more rain than I actually got. I suspect this may be why my oranges are always under sized.

Somehow Netro is getting the wrong infromation from wunderground.com. Is there any way to fix this?

Respuesta de Candice Wang

19
Candice Wang
 Actualizado 2026-05-27 01:32:51 UTC

Dear Customer,

When you bind a specific Weather Underground PWS to Netro, the system requests data directly via the Wunderground API. However, discrepancies recording usually happen due to Backup Station Failover or API Data Aggregation.

How to investigate and fix this: Please send an email directly to our technical support at support@netrohome.com with your Netro account email and the controller's serial number.

Our backend developers can pull the exact weather data logs for your account. We will check whether Netro pulled a glitched data packet from Wunderground or if it temporarily fell back to a neighbor's station, and we can help stabilize your PWS feed.

Best regards,

Candice

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