Dear customer,
We’re sorry for the inconvenience. The Netro app is designed to keep you logged in, so you shouldn't have to re-enter your password each time.
To resolve this, please try the following:
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Force Log Out & In: Manually log out from the settings and log back in once. This often refreshes the security token and stabilizes the session.
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Update the App: Ensure you are using the latest version of the Netro app.
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Check Phone Settings: Make sure you aren't using "Incognito" modes or system cleaners that automatically clear app cache/data upon closing.
If the issue persists, please email us at support@netrohome.com with your phone model and OS version so our technical team can investigate further.
Best regards,
Netro Support Team