App crash

The app crashea when I click on a zone on Google pixel 8a. I had to configure them with another phone. Already tried to reinstall the app and clear cache

Respuesta de Wency Pan

19
Wency Pan
 Actualizado 2025-10-13 07:22:35 UTC

Dear customer,


Our team has just had a backend update to address this problem, and it should now be resolved. Could you please log back into the app and test?
If you still run into any crashes or other issues, feel free to reach out to us right away, and we’ll look into it further for you.


Thanks,

Netro Support

Ver: 153    Me gusta: 0

8
Nick
2025-10-15 20:31:12 UTC  
Still does not work, when I click on zones the app still restarts
19
Wency Pan
 2025-10-17 02:40:24 UTC  
Hi Nick,

Could you please send the brand, model, and system version of your mobile phone to our email address support@netrohome.com?

Thanks,
Netro Support

8
Nick
2025-10-15 20:55:27 UTC  
I tried also to reinstall the app, but still not working

8
Nick
2025-10-20 07:09:32 UTC  
Sent the email. Please fix it, I like the product, but I have to return it back if problem persist
19
Wency Pan
 2025-10-21 01:29:06 UTC  
Hi Nick,

We’ve received your email and we’ll work to resolve the issue for you as soon as possible.
Our team will review the details you shared and take the necessary steps to fix the problem promptly. We’ll keep you updated on the progress, and we hope to resolve this to your satisfaction so you won’t need to return the product.

Thanks,
Netro Support