Wency Pan
Actualizado 2024-04-18 01:35:56 UTC

Dear customer,


Could you please send us email to support@netrohome.com with your Netro account registered email?

We will have our technician look into this issue. 

Thanks
Wency 
Netro Support
Ver: 965    Me gusta: 1


Bruno
2024-04-18 06:19:48 UTC  
I've sent the mail via PM
Wency Pan
2024-04-18 07:34:09 UTC  
Dear customer,

Could you please go to Settings -> Sensor -> Self-learning and click on "Reset Self-learning" to see if that resolves the issue?

If you have any concerns or questions, please do not hesitate to reach out to support@netrohome.com.

Thanks,
Netro Support

Bruno
2024-04-22 08:53:04 UTC  
Hi, it's almost 24h of rain. One of my sensors shows 36% of humidity.... I have done what you have requested.
The sensors are set in continuous monitoring.
Wency Pan
2024-04-23 02:41:41 UTC  
Dear customer,

Could you please check if there is anything unusual about the physical placement of your sensor? Continuous monitoring is triggered by sharp fluctuations in humidity over a short period. Additionally, after setting up continuous monitoring, it will only take effect after the sensor's next wake-up cycle.


Thanks,
Netro Support

Bruno
2024-04-26 18:04:21 UTC  
Hi, there isn't nothing of unusual, it's a behaviour that I've suffered for long time but I've always tought that was my fault.
Continuous monitoring it's active from long time.
How can I send you photos of where are my sensors?
Wency Pan
2024-04-28 01:19:55 UTC  
Dear customer,

Could you please send us email to support@netrohome.com with your Netro account registered email and photos?
We will have our technician look into this issue. 

Thanks
Wency
Netro Support