Dear customer,
Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue.Thanks
Wency
Netro Support
Dear customer,
Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue.
Could you please go to Settings -> Sensor -> Self-learning and click on "Reset Self-learning" to see if that resolves the issue?
If you have any concerns or questions, please do not hesitate to reach out to support@netrohome.com.
Thanks,
Netro Support
The sensors are set in continuous monitoring.
Could you please check if there is anything unusual about the physical placement of your sensor? Continuous monitoring is triggered by sharp fluctuations in humidity over a short period. Additionally, after setting up continuous monitoring, it will only take effect after the sensor's next wake-up cycle.
Thanks,
Netro Support
Continuous monitoring it's active from long time.
How can I send you photos of where are my sensors?
Could you please send us email to support@netrohome.com with your Netro account registered email and photos?
We will have our technician look into this issue.
Thanks
Wency
Netro Support