Dear customer,
Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue. 
Thanks
Wency 
Netro Support
  
  
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        veniamin
       2024-03-07 08:21:20 UTC  
            
    
    
     
      I've sent you my email to support@netrohome.com