Dear customer,
Could you please let us know the LED status? Could you please follow the steps below to reset the unit:
1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, plug the power back in
3.Wait for 3 minutes for the device to start up
4.Press the reset button for less than 1 second to do a soft reset (use a pin insert to the RST hole button, when you feel a "click" release the button)
5.Wait for 5 seconds. This should set the light to slow blinking.
6. Then you can go to the Netro app -> settings-> controller -> change wifi network/password.
Please let us know if it works.
Thanks,
Wency
Netro Support
Could you please let us know the LED status? Could you please follow the steps below to reset the unit:
1.Power off the device(unplug the power adapter)
2.Wait for 2 seconds, plug the power back in
3.Wait for 3 minutes for the device to start up
4.Press the reset button for less than 1 second to do a soft reset (use a pin insert to the RST hole button, when you feel a "click" release the button)
5.Wait for 5 seconds. This should set the light to slow blinking.
6. Then you can go to the Netro app -> settings-> controller -> change wifi network/password.
Please let us know if it works.
Thanks,
Wency
Netro Support
Sprite will continue to execute the next 32 pre-loaded schedules if the Wi-Fi connection is lost, for example the router or the internet service is down.