Device and app depends on Netro servers

Hello.

Everything was fine so far with my sprite controller and I must say I like it a lot.

During this Saturday, I was not able to reach the app. It was opening and closing right after. I reinstalled it. Same behaviour. I installed it on another phone with the same result.

I went to the main website and could witness no login or forum was available allegedly due to a high volume of traffic. 

My device should be able to work independently from your servers availability. If your company runs of business today, how are your customer going to use the devices they bought from you?

It is urgent, you update your app to be able to work autonomously in offline mode, regardless the state of your servers 

Respuesta de Geron R

8
Geron R
 Actualizado 2022-07-16 17:28:52 UTC
I had issues this morning also. I was getting JSON error every time I tried to login. I went to Netro website it said too many people were trying access the site. I was worried I started looking for a replacement controller. Glad Netro is backup.
Ver: 1579    Me gusta: 1

22
Jay Fahar
 2022-07-16 18:29:35 UTC  
My app crashed unexpectedly! In the middle of watering! A message popped up from Google saying I could try fixing the WiFi connectvity by logging via a PC. I didn't do it. I tried opening the App, but couldn't and it would close automatically!. I rebooted my Android, Pixel-6, several times, and it didn't help. I then decided to uninstall the App, reinstall it, but it didn't work!? I then emailed the Support team about to he is incident, haven't heard back from them yet! About 1/2 hour ago, I tried reinstalling the App, and, bingo! It's been fixed!

19
Wency Pan
 2022-07-18 07:52:14 UTC  
Dear customer,

We were upgrading our server due to rapid increase of active devices connected to the Netro cloud server, at that time the cloud service was temporarily unavailable.
Sorry about the inconvenience.

Regards,

Wency

Netro Support