Hi Ramón,
Coudl you please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.
Could you please send us email to support@netrohome.com with your Netro account registered email?
We will have our technician look into this issue.
Thanks
Wency
Netro Support
Could you please send us email to support@netrohome.com with your Netro account registered email?