Didn’t water. Exclamation point inside of triangle

21
ducati1198804
 Actualizado 2020-11-03 11:05:39 UTC
Tema: General
Controller didn’t turn on sprinklers at 0400hrs today.  Instead schedule shows yellow triangle with exclamation symbol, but gives no breakdown on why system didn’t turn on water.  If controller shows exclamation, it would be nice if it showed an actual description of problem/event.  
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Netro Inc
Actualizado 2020-11-04 00:49:22 UTC
When Sprite finishes running a watering schedule, it will send a confirmation to the cloud server. In this way, the could server knows whether the schedules are correctly executed or not.

The exclamation mark means the cloud server did not receive the confirmation from the device. There are two possible causes:

1. the device is not powered up when it was supposed to be powered up to run that schedule. Therefore, the corresponding zone is not watered (what is why we use the exclamation to alert users)

2. the schedule run fine but it was during a temporary network outage or exception so that the confirmation cannot be delivered to the server. Wireless connection can be unstable for a short peroid time so it is not uncommon to have a glitch in the communication.

If the schedules afterwards are all correctly run, it could just be a temporary network issues. But if that happens a lot please check the WiFi signal strength. If you use a WiFi extender, please make sure it is connected to the main router stably.

Thanks,
Netro Support