Dear Eric,

When you activate Continuous Monitoring, humidity changes will be reported in real time, and the updated humidity information will be displayed on the homepage zone. However, the circular chart on the detail page will not update in real time—it only shows the first measurement data obtained within the current hour. This might be why you thought there was no change. Please check the humidity value on the homepage zone for the most recent updates. Let us know if you need further clarification!

Thanks,

Netro Support

I’ve same problem exactly !!

Someone can help us ??

I add that the automatic night program works regularly

Hi Kirk,

Thanks a lot for your suggestion and I will forward it to our R&D.

Thanks,

Wency

Netro Support

Hi Kirk，

We understand how important these are for an optimal user experience, especially with the charts. Currently, our development team is focused on critical maintenance and high-priority updates for the app, which means we don't have a firm timeline for implementing dark mode or font size adjustments in the near future.

I've made a note to share your specific needs with our R&D team. 

Thanks,

Netro Support

Dear customer,

You can try upgrading the firmware which should work. We have sent the steps to your email.

If you encounter any issues during the process or need further clarification, feel free to let us know, and we’ll be happy to assist.

Thanks,

Netro Support

Greetings, I have the same issue. My internet provider is Vodafone. Can you help me too? My controller is the spark 16

Hi Stefano,

We have checked and found that this is a connection issue caused by the Vodafone network. We will send you an upgrade file via email, and the issue should be resolved after the upgrade.

If you have any further concerns or questions, please do not hesitate to contact us. 
 
Regards, 
Netro Support

Hi Andrea,

We will send you an upgrade file via email. You just need to follow the steps and it should solve the issue.

Thanks,
Netro Support

Dear customer,

We currently don't support Smartthings, but I'll send your request to our research and development team for discussion.

If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support

Dear customer,

Currently the controllers are independent from each other.  Multiple controllers are not aware of each other now.
 
We are thinking about recognizing additional controllers as extensions, not as different units. In this way, there will be no overlapping of watering times and users can see one schedule for the day and do not need to switch between controllers.
 
I think one possible workaround it to add restrictions, for example, you can tell one controller to only water on even days and the other one to water on odd days. Or one controller to only water before 7am and the other one only water after 7am.

If you have any further questions or concerns, please do not hesitate to let us know.
 
Regards,
Netro Support

Thank you for your response. My sprinkler flow rates are fairly standard so I understand what my gpm usage is based on each zone I have. I have a known total water volume that I can produce daily from my well. Using those constants, It would be a great feature if the smart watering logic could track water volume and decide to water more or less based on total water budget available for that day. Using smart watering across my whole property is really helpful as it decides scheduling for me. In the discover tab, the total volume of water used daily is already calculated. Adding a volume cap or daily budget to smart watering logic seems like a simple addition. Maybe the total daily water volume budget can function in Settings> Preferences> Scheduling?

This morning we noticed that my Sprite light was flashing. I tried to get into the app and it kept saying network error. I booted the Sprite, I booted my router, and the light is no longer flashing. 

But when I try to log into the app now it says network error. I logged into metrohome.com and my Sprite was able to work from naturalhome.com, but I am still not able to log in to the app. I use the same login at netrohome.com as I did with my app.

Dear customer,

Our team has just had a backend update to address this problem, and it should now be resolved. Could you please log back into the app and test?
If you still run into any crashes or other issues, feel free to reach out to us right away, and we’ll look into it further for you.

Thanks,

Netro Support

Dear customer,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed, please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Wency
Netro Support

Dear customer,

You can adjust the watering mode on the smart zone page, please go to settings->zones, select your zone, go to smart zone->mode.  You can set it to "New Plant" mode.

If you have any further questions or concerns, please do not hesitate to let us know.
 
Regards,
Netro Support