Dear customer,

Please check the wires. Are they loose or disconnected from the slots? Please also check the common wires and the master valve if you have one. If you believe the wires are correctly installed,  please check if there is a main valve/faucet that is turned off manually. 

To test if the controller is working properly, use a multimeter (AC voltage mode) to test the voltage between the common wire and the zone wire when the zone is active. Normally the voltage should be between 24V and 28V.

You might also want to check whether there are shorted zones or open zones. You just need to use a multimeter to measure the resistance between the common wire and each zone (remove the wires from the slots before testing the resistance). The normal reading would be 20-60 Ohms. If the reading is less than 10 Ohms then you might have a shorted circuit in the solenoid and if it is larger than 80 Ohms you might have an open circuit. 

Thanks,

Netro Support

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear Stefano,

We understand the challenge you're facing with connecting both Pixie devices to Alexa. At present, Alexa's device name recognition may have limitations, which can make it difficult to accurately distinguish and control multiple devices. As a result, our current compatibility primarily supports the first device added.

Please let us know if you need further assistance.

Thanks,

Netro Support

Dear customer,

I understand your need for precise water consumption tracking. Currently, the system isn't able to record the exact water usage for each zone, but I'll definitely share your valuable suggestion with our R&D team for their consideration. Thank you for taking the time to share this with us – we always appreciate feedback that helps us improve!

Thanks,

Netro Support

Could you please send us email to support@netrohome.com with your Netro account registered email?

Dear Bryant,

If you don’t have a wire connector, you could try the following:

If the slots are too narrow for two wires, use a wire connector (available at Amazon, Home Depot, etc.) to combine the two common wires into a single strand, which can then fit into one C slot. The third common wire can be connected to the other C slot.

Thanks,

Netro Support

Dear Mikael,

Thank you very much for your valuable suggestion! I will definitely forward it to our R&D team for their consideration. 

Thanks,

Netro Support

Dear customer,

We currently don't have any repair stations. However, we'd be happy to help you explore other solutions to address the issue with your controller.

Thanks,

Netro Support

Dear customer,

We have also received your email, and the R&D team is reviewing it.

Thanks,

Netro Support

Dear Dave,

The smart watering sequence is random. The execution order of the Smart schedule is generated as follows:
Since the information such as plant types, soil conditions, and sprinklers for each device varies, the system calculates which devices have a more urgent watering need, ranks them, and arranges watering accordingly.

If you do not want the Smart Zone schedule to override your programmed schedule while still wanting to use the rain delay feature, you can set the Smart Zone level from Advanced to Basic. This mode will only skip rainy days for your programmed schedule.

For more information about Netro's smart watering, here's an article on the Netro's three watering modes that may be helpful: https://netrohome.com/forum/posts/111
 
If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support

Dear customer, 

We're sorry to hear about the battery issue with your PIXE device. We currently do not have replacement battery. To assist you further, could you please send the following information to our support email (support@netrohome.com)? 

Thanks, 

Netro Support

Dear customer,

I'm sorry to hear that your transformer isn't working. Could you please send your order number and purchase platform to support@netrohome.com? We provide a 2-year warranty for this product. 

Thanks,

Netro Support

Hi Kirk,

We understand your need to use multiple sensors for a specific area. Currently, each zone is designed to support only one sensor. However, a flexible workaround could be to divide the area you want to monitor into multiple zones. This way, each new zone can be assigned a sensor, allowing you to gather more data for different parts of the area.

Thanks,

Netro Support

Dear customer,

Each Pixie device is designed to be assigned to only one sensor, so multiple sensors are not allowed.

Thanks,

Netro Support

Dear customer,

he Smart Watering function automatically adjusts the watering duration based on conditions such as weather and soil. If you want to precisely control the water duration and do not want smart zone schedule to override your own programmed schedule, you can set up the Smart Zone level from Advanced to Basic, which only skip rainning days for your programmed schedule.
 
For more information about Netro's smart watering, here's an article on the Netro's three watering modes that may be helpful: https://netrohome.com/forum/posts/111
 
If you have any further concerns or questions, please do not hesitate to reach out to us. 
 
Regards, 
Netro Support

Hi kata,

The device requires a WiFi connection. As a workaround, we recommend pre-setting schedules via WiFi in advance: Before taking the device to the rental house, connect it to WiFi through the app, set up all necessary watering schedules, and save them.

If the device previously had a scheduled watering program set up, it will continue to operate even after going offline for a month, as the device can store 128 watering programs. When the device is offline, it will retrieve watering programs for the next 30 days from the current date, with a maximum of 128 programs. However, once these stored programs are executed, no further scheduling will occur.

Thanks,

Netro Support