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Netro Customer

Reside en: 嘉兴市, Zhejiang Sheng, CN
Usar: SPARK-8

Respuestas

La zona non si spegne

6
liyi
Actualizado 2024-07-23 03:40:51 UTC

Dear customer,

This situation may be due to your use of a direct current power source. Could you please confirm if you use the AC24V power supply provided by Netro?

Thanks,

Netro Support

all connections good but sprite wont open any valves.

6
liyi
Actualizado 2024-07-12 02:23:48 UTC

Dear customer,

We have noticed that there are multiple Sprite devices associated with your account. Could you kindly provide us with the serial number information to help us identify the specific Sprite device? If possible, please send us an email at support@netrohome.com. Our technical team will be able to assist you with these issues.

Thanks,

Netro Support


Manual watering beta

6
liyi
Actualizado 2024-07-12 02:15:12 UTC

Dear customer,

Continuous online usage drains battery and our technicians are creating a more powerful version to address this.

Thanks,

Netro Support

Export a summary of zone settings?

6
liyi
Actualizado 2024-07-08 09:10:47 UTC

Dear customer,


I'm sorry, but we currently do not have that feature. I can discuss an export with our development team if you require an export.


Thanks,

Netro Support

Red dot

6
liyi
Actualizado 2024-07-08 09:08:32 UTC

Dear customer,


The red dot indicates that you have notifications. You received a low battery notification for your Whisperer in June.


Thanks,

Netro Support

Metro timer

6
liyi
Actualizado 2024-07-08 09:06:54 UTC

Dear customer,


It seems that your device may have run out of power on July 3rd.


Thanks,

Netro Support

2 zones must run the same amount of time

6
liyi
Actualizado 2024-07-08 08:45:58 UTC

Dear customer,


Could you please confirm if the soil type and soil area settings are the same in these two areas? If the soil type and land area are identical between the two regions, then the same irrigation settings can be used.


Thanks,

Netro Support

Cannot find master solenoid valve

6
liyi
Actualizado 2024-07-08 08:42:37 UTC

Dear customer,


Could you please provide the resistance values for each channel you measured and send us your wiring diagram via email to support@netrohome.com? This will help us resolve your issue more quickly.


Thanks,

Netro Support

Start two Zones at the same time

6
liyi
Actualizado 2024-06-24 07:55:56 UTC

Dear customer,
Thank you for your suggestion. We will give it serious consideration.
Thanks,
Netro Support


Netro Spark

6
liyi
Actualizado 2024-06-24 07:44:52 UTC

Dear customer,


That's because we must also ensure that the program's end time does not exceed 23:59, as our programs cannot run past midnight.


Thanks,

Netro Support

Netro Spark

6
liyi
Actualizado 2024-06-24 07:42:49 UTC

Dear customer,

1. The Smart Zone feature creates a watering schedule by considering factors like weather, soil moisture, and sunlight. As the soil becomes more moist, the schedule gradually reduces watering. If you think that too much watering is causing higher costs, you can turn off the Smart Zone feature in Settings -> Zones -> Zone Name. You can also choose the water-saving mode (ECO) and adjust the boost factor multiplier to reduce watering.


2. We do not support watering programs that extend across days. For example, a program starting at 23:45 must ensure that the total watering duration for all zones does not exceed 15 minutes. Going beyond 15 minutes would cross into the next day.

3. There is no limit to the number of programs you can configure in a day as long as their start and end times do not conflict.


Thanks,

Netro Support

Netro Sprite offline

6
liyi
Actualizado 2024-06-24 07:36:15 UTC

Dear customer,

We can see that your device is currently online. The issue you mentioned might be caused by an unstable network.

Thanks,

Netro Support

Where is the documentation on how to use the app?

6
liyi
Actualizado 2024-06-24 07:33:23 UTC

Dear customer,


Could you send us the problem to support@netrohome.com with your Netro account registered email?

Our after-sales team will follow up with you.


Thanks
Netro Support

Weatherflow Tempest PWS Weather Provider

6
liyi
Actualizado 2024-06-18 08:55:38 UTC

Dear customer,


1) If you want to remove WeatherFlow and switch to another weather provider, you can do so by selecting a different provider from the list, saving the changes, and then selecting Tempest as the provider.


2) This does not have any impact; we use Tempest's station_id and device_id. However, if you are worried, you can follow method 1 to delete and then add it again. After doing this, you should see a change in the device name; reselect it, and it will work.


3) Considering the current situation, we have applied a coefficient to adjust for the decrease in rainfall. Therefore, the numbers you see have been slightly modified.


4) The ability to select historical weather serves two purposes. Firstly, it allows for verifying the accuracy of the forecast for the current day. Secondly, it ensures that the forecasted data remains consistent with the stored data in case of device disconnection. Without an internet connection, historical data is retained and updated every morning. Having more accurate and abundant forecast data can greatly impact watering decisions.

Considering that you have the Tempest device, choosing the Tempest device is a good option. Initially, the first version of their API supported historical data with an offset_day of 1. However, as their API improves and stabilizes, supporting start_time and end_time parameters for historical data may become possible.


Thanks,

Netro Support

Changing order of zones

6
liyi
Actualizado 2024-06-17 08:37:35 UTC

Dear customer,

We're sorry that we don't support this at the moment. We will provide this suggestion to our R&D team for discussion.

Thanks,

Netro Support


Orario programma intelligente

6
liyi
Actualizado 2024-06-17 08:25:55 UTC

Dear customer,

You can set restrictions during a specific time period to avoid watering at non-scheduled times. Our preferences are based on users' preferred watering times, not when they must avoid watering.

Thanks,

Netro Support

Change whisperer mode

6
liyi
Actualizado 2024-06-17 08:23:14 UTC

Dear customer,

The transfer you have requested is currently only supported from the background. 
You can send an email to support@netrohome.com, describing the specific device zone to which you want to move the plant sensor. Our dedicated support staff will assist you with the transfer.
Thanks,

Netro Support

Need a notification, other than in calendar, when watering doesn't work.

6
liyi
Actualizado 2024-06-17 08:19:01 UTC

Dear customer,

If Pixie has not contacted the server for over 24 hours, it will be considered offline. 

Thanks,

Netro Support


My New Whisperer 2 doesn't switch on

6
liyi
Actualizado 2024-06-14 08:19:23 UTC
Dear customer,

Our Netro support has also received the email and will follow up with you after the sale.

Thanks,

Netro Support

My zone is leaking water even when it’s not running.

6
liyi
Actualizado 2024-06-13 07:02:59 UTC
Dear customer,
You could replace the malfunctioning water valve in the problematic zone with a functioning one to validate it. Afterwards, could you please report the situation to support@netrohome.com?
Regards,
Netro Support